Dial 10 numbers, not 7

New calling regulation takes effect Oct. 24

Implementation of a new Federal Communications Commission order means big changes for all telephone customers in the 731 area code, including most in Decatur County.

This order requires all covered providers to make 10-digit dialing mandatory for all local calls in the entire Tennessee 731 and 865 (Knoxville region) area codes.

Beginning Oct. 24, 2021, you must dial 10-digits (area code + telephone number) for all local calls. On and after this date, local calls dialed with only 7-digits may not be completed, and a recording will inform you that your call cannot be completed as dialed. You must hang up and dial again using the area code and the 7-digit number.

In addition to changing the way you dial local calls, all services, automatic dialing equipment, or other types of equipment that are programmed to complete calls to 7-digit local numbers will need to be reprogrammed to complete calls to 10-digit numbers. Some examples are life safety systems or medical monitoring devices, PBXs, FAX machines, Internet dial-up numbers, fire or burglar alarm and security systems or gates, speed dialers, mobile or other wireless phone contact lists, call forwarding settings, voicemail services and other similar functions. Be sure to check your website, personal and business stationery, advertising materials, personal and business checks, contact information, your personal or pet ID tags, and other such items to ensure the area code is included.

Some things remain the same:

• Your telephone number, including current area code, will not change.

• The price of a call, coverage area, or other rates and services will not change due to the dialing change.

• What is a local call now will remain a local call regardless of the number of digits dialed.

• You will continue to dial 1+ area code + telephone number for all long distance calls.

• You can still dial just three digits to reach 711 (relay services) and 911 (emergency services).

• Any 211, 311, 411, 511, 611, or 811 services available in your community can still be reached by dialing their three-digit codes.

This action is being taken to facilitate the implementation of the 988 National Suicide Prevention Lifeline number.

For more information, contact your local phone provider.

(0) comments

Welcome to the discussion.

Keep it Clean. Please avoid obscene, vulgar, lewd, racist or sexually-oriented language.
PLEASE TURN OFF YOUR CAPS LOCK.
Don't Threaten. Threats of harming another person will not be tolerated.
Be Truthful. Don't knowingly lie about anyone or anything.
Be Nice. No racism, sexism or any sort of -ism that is degrading to another person.
Be Proactive. Use the 'Report' link on each comment to let us know of abusive posts.
Share with Us. We'd love to hear eyewitness accounts, the history behind an article.